Existing clients can email support@abpages.com or open a support ticket through the client area so the request can be tracked and assessed.
For website changes
Include the website and page address, what you want changed, the replacement text or images, and any deadline. If there are several tasks, list them in priority order. Let us know whether the request relates to an agreed monthly allowance, prepaid block or new work to quote.
For a problem
- The exact page address and steps that lead to the problem.
- What you expected to happen and what actually happened.
- The error message, a screenshot, and when you first noticed it.
- Your device and browser, and whether other users are affected.
We will confirm any access needed. Please arrange credential sharing with Damien rather than including passwords in an ordinary support message.
Investigation, implementation and testing count towards agreed support time. Any additional work and cost are discussed before proceeding. Scheduling depends on the request, existing priorities and the support arrangements agreed with you; a submitted ticket does not guarantee immediate completion.
For a new website or migration enquiry, email sales@abpages.com or use the enquiry form.
